If you wish to return or claim a product, simply register your return through our customer portal.

You can access the portal here: https://onyxcookware.eu/pages/customer-portal

You will need your order number and the original email used to place the order.

After that, you will receive a free return label so you can send your order/item back to us at no cost.

Please note that it is not possible to return items physically to our address, as we are an online store only and do not have a physical shop.